If you are a site owner, a problem might always emerge and it doesn’t automatically have to be related to the web hosting service itself. For instance, something might go wrong when you bring a web application up to date or some vital content can be edited or deleted mistakenly. Whatever the essence of the problem is, you’ll need to get in touch with the respective help desk support team and request them to restore a backup or to help you fix the problem that you’re having. How quickly they will do it will determine the time that your sites will be down. For given websites like social networks or Internet shops, a protracted unreachability can often mean lost clients and cash. That’s why, it’s of primary importance that you use the services of a hosting company that offers not only a very good technical support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting come bundled with a one-hour response guarantee, which suggests that irrespective of what question or obstacle you might have, we will always be there to lend a hand. As a matter of fact, it rarely takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both technical and sales matters. Our client support staff members are available 24x7, even on public holidays and weekends, which means that you will obtain instant assistance anytime you need it. We know precisely how valuable time can be, so by the time we respond to your support ticket or email, we’ll have investigated the matter and, in case we haven’t come up with a solution, we will supply you with more information about what you have to do on your end, when the situation demands this. With our support services, you can be sure that there will be somebody to help you out instantaneously, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support engineers will be at your disposal at all times and they will respond to any ticket that you submit via the web hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general question with regard to your semi-dedicated server or you stumble upon a certain difficulty and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we are available 24 hours a day to address any general, technical or billing issue. If you contact us about anything that’s within our power, we’ll solve it before we reply, which implies that you won’t have to wait around for hours or days while the problem lingers. If there is something that you need to do on your end, we will provide you with the needed information – what workable solutions to try, what steps to take, etc.