Website Migration
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Q: Why do I have to transfer my site? What does website migration include?
A: If your current web hosting provider can no longer satisfy the requirements of your website, or if you go through regular network downtime, or if you are made to wait for hours for the support staff to reply to you, it might be a clever idea to switch your hosting provider, i.e. to transfer all the files for your web sites as well as your databases from your current provider to your future provider. At Luna Domain Names, we are aware that this can often be hard and time–consuming. Because of this, we will perform all that for you for free!Our highly trained technical staff representatives will transfer your site content from your current hosting provider to us. Our technicians have extensive experience with website migration and can handle anything – from a typical WordPress–based weblog or Joomla™ CMS–powered web site, to an extremely elaborate, custom–built app.
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Q: Just how long will the web site migration procedure take?
A: There are many factors to take into consideration – the total number of web files, the size of the database, the complexity of the site itself and the present workload of our web site migration professionals, etc. Yet, we do our very best to implement all web site migrations in a 48–hour period. Smaller websites are migrated much faster – typically within 24 hours.
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Q: Do you need anything from me before you begin moving my website?
A: We do not request any sensitive information. We will need, however, the login information for your old web hosting account and the name of the web site that you would like to move.
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Q: The login info for my hosting account is delicate. How can I trust you?
A: User privacy is among our greatest responsibilities – that’s why, both our payment page and our Control Panel login page are protected with enterprise–grade Secure Sockets Layer certificates. We use safety measures, which include, but are not limited to: physical, electronic and administrative procedures to protect the information that we acquire on the Internet. And we also have a very detailed and rigid Privacy Policy, which describes the types of information that we collect.
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Q: How about downtime? Will my website be unavailable?
A: Nah. Your web site will remain visible online during the transfer. Once everything is done on our end, we will notify you so that you can preview it and check for problems. If everything is OK, all you will need to do is modify your domain name’s DNS records.
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Q: Will my present hosting provider need to provide any information/assistance?
A: While we migrate your web content, your hosting provider won’t be aware of the transfer at all. We will not get in touch with them in any way.
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Q: Does it matter what platform my present provider is using?
A: We support all Linux–powered hosting platforms. Essentially, if we can get access to your Control Panel, we will be able to migrate your web site.The only platforms that we do not support are closed–source website management platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.