Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Guarantee

  • Each ticket that you submit to the client support Department will be replied to within approximately 60 mins. The standard questions are going to be taken care of as quickly as possible. Yet, if the help question you have posted calls for the help of a skilled admin technician, we will forward the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Expert Customer Help Service

  • We offer 24x7 tech help via a super–fast ticket application built into your Control Panel. You could email us whenever you want about any of the applications that come installed in advance on your virtual server, this includes the desired Linux OS version, the server administration panel and our in–house made Website Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • In the Website Control Panel that comes cost–free with the virtual server, you will find an educative Help zone, consisting of everything you should be informed about when taking care of your websites and programs. We have introduced a wide selection of how–to articles and video training that display the general website administration tasks in an easy to read manner.