Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Time Guarantee

  • All your support requests will be attended to in maximum 1 hour after the ticket or email has been submitted. If your issue requires further assistance from an admin, we will direct the trouble ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to let you know that more time will be needed for discovering the best solution. And if you order our Managed Servers package, any of the tasks included there will be completed whenever you specify.

  • Top quality support service
  • An Excellent Client Care Service

  • We’ll be online for you 24/7 to respond to any inquiries that you may have about our Website Control Panel or any of the applications that we have preinstalled on your behalf on the dedicated web hosting server. If you also require assistance tackling server administration procedures, you can order our Managed Servers package, which includes data backup hard disk storage space, OS updates every week, server monitoring and rebooting services, as well as troubleshooting and installation services.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Website Control Panel has been pre–installed for every dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the educational articles also video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each Website Control Panel section.