Being able to communicate with your shared hosting provider when you have any sort of questions or experience any troubles is important and how quickly they'll answer back and take action is usually crucial, especially if your website is business-oriented, as longer downtime could mean losing potential customers. The support solutions are an easy way to distinguish genuine suppliers from resellers. The second in most cases answer just to emails or support tickets and you may have to wait for a day or more so as to receive a reply. In case your trouble needs several responses, you may end up losing several days to have a basic problem resolved. When you use an authentic and reputable web hosting company, you will be in a position to get in touch with the support team anytime and receive a quick response whatever the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our services before you make a purchase or you are a current customer and you have any kind of question or a issue, you're able to contact us at any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex issues or any matters which require additional time to investigate and handle. In contrast to a number of other web hosting service providers, our trouble tickets come with a warranted maximum response time of just one hour, therefore no matter what your issue is, it'll be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 technical support services even on official holidays. All of your sites will be available all the time and so will we. With many different contact options, you'll be able to pick the easiest way to get in touch with us and inquire about our services in case you don't have an account yet, or get support if you're already our customer. You'll be able to give us a call, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have a one-hour response time guarantee, though it rarely takes over 20 mins to receive assistance irrespective of the nature of the trouble. Using our customer and tech support services, we will be there for you anytime you need us, not a few days later.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through our company, you'll be able to contact us 24/7 for any server-related issue or forany issues and / or questions regarding the pre-installed software your server comes equipped with. If you have not bought your VPS server package yet, you'll be able to learn a lot more about our services by giving us a phone call or via the live chat service. For more tech issues, you'll be able to send an e-mail message or open a support ticket via your billing Control Panel and you will get assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The actual answer time normally does not extend past thirty minutes. In case you're looking for assistance for third-party software, you're able to use the Managed Services upgrade which you can add to every single VPS package and our admins will assist you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer include 24/7 support via numerous means of communication and with a one-hour max reply time guarantee. When you want to learn more about the plans or you have any kind of general or billing questions, you are able to phone one of the local numbers we have around the globe or you may use our live chat support and talk to a live representative. For entirely tech issues which need assistance from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to keep track of a specific matter. The answer time for them rarely surpasses half an hour, so that you can forget all about having to wait for an entire day in order to receive help. Our support service is available for any kind of server-related issues, as well as the pre-installed software. In case you need help with third-party apps, you can consider obtaining the Managed Services upgrade that we provide for all the packages.