There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a trouble ticket system. This is the easiest channel of communication for a number of reasons. If no client support team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always hit home. Additionally, you can copy & paste large pieces of information without worrying about spelling errors, and if a particular problem needs more time to be fixed or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The drawback of using tickets to touch base with your hosting provider is that they are often separate from the hosting platform, which implies that if you have to provide information or to follow directions, you will have to use no less than 2 different accounts and this number can increase if you would like to manage a handful of domain names. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with many other web hosting providers, the trouble ticket system that we are using with our Linux shared hosting is an indivisible part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to remember several logon names and passwords, since you will be able to manage both your tickets and the hosting account itself in a single location. So, if you have a query or chance upon a problem, you can touch base with our support team members immediately. Our system offers a clever search mechanism. This means that even if you have opened numerous tickets over the years, you’ll be able to track down the one that you want without any hassle. Also, you can see knowledge base hints on resolving common complications.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our customer care staff representatives, you’ll be able to open a ticket straight from your Hepsia Control Panel instead of using a totally different help desk support platform like you’ll have to do with the vast majority of hosting companies on the marketplace. Our integrated ticketing system will enable you to submit a new ticket without difficulty and to go through older tickets using a smart search filter. Moreover, you will be able to browse the relevant knowledge base articles that our system will present you with based on the problem category that you select for your new ticket. You can perform all these things without signing out of your Hepsia Control Panel at any moment, which means that if you confront any predicament or have a query, you can touch base with our support engineers and fix the given issue in no more than 1 hour via a single platform.