A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It's a very efficient method to receive some information about the website hosting services or get some issue resolved as you're speaking with a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower chance of mistakes any time you exchange data like usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you're able to do another thing while the agent examines the issue in question. In addition, you will be able to connect with a live chat room from any computer which is connected to the web, avoiding the telephone charges that you will have to pay in case you are calling to another country.
Live Chat Support in Shared Hosting
Along with the telephone and ticket support, we provide live chat support too. You'll be able to contact us every day, which includes holidays and weekends, and we can give you more information about the Linux shared hosting that we supply if you are not among our customers yet, or about common and billing questions if you already have an account. Though for solely tech matters you have to open a trouble ticket to our tech assistance team, because such issues will require additional time to be taken care of, you may still contact us through our live chat for some technical info. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is available every single day, even on weekends and holidays. It is the most effective way to learn more information about our semi-dedicated servers if you don't have an account yet or to get a problem resolved in case you are a client and our customer support agents will help you right away no matter what time of the day you join our chat. If you're hestitating which package is more appropriate for your websites, if you need a piece of advice whether you need a particular upgrade and how to obtain it or in case you have difficulties installing an email account on your machine, you are able to get in touch with us and we will supply you with the required information instantly. Our live chat is online even after our phone lines go off for the day, so when you have an account with us, you can be sure that you will always enjoy instant help with any question or trouble that shows up.