There are several ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a trouble ticket system. This is the easiest channel of communication for a number of reasons. If no client support team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always hit home. Additionally, you can copy & paste large pieces of information without worrying about spelling errors, and if a particular problem needs more time to be fixed or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The drawback of using tickets to touch base with your hosting provider is that they are often separate from the hosting platform, which implies that if you have to provide information or to follow directions, you will have to use no less than 2 different accounts and this number can increase if you would like to manage a handful of domain names. Moreover, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a reply.