1 hour ticket response
We are specialized in giving a quick and appropriate solution to every client support ticket posted by a client. Our skilled customer care staff representatives will examine your situation and will think of the most efficient option. We offer a 1–hour response time guarantee for all tech support tickets. In reality, the average helpdesk ticket response time has proven to be 20 minutes.
A First–Rate Customer Care Service
Our technical support engineers possess extensive experience in the Linux shared hosting arena and are knowledgeable enough to supply a rapid answer to your problem. If, however, the matter at hand is not within the competency of a technical support engineer, the helpdesk ticket will be forwarded to a developer or system administrator for further assistance.
A User–Friendly Help Center
Built into the Website Control Panel is an easy–to–navigate Help Center, which features different sources of information. You can search through a regularly updated knowledge base featuring web hosting account management articles and web site administration articles, watch our educational video tutorials or examine the F.A.Q. library.
