Despite the fact that this isn't the mainfactor to identify a dependable shared hosting supplier from a bad one or a reseller from an actual provider, being able to call and speak with a live person is an indicator that you aren't dealing with a one-person company and that you'll be able to reach somebody every time you're looking for help. The telephone support for web hosting services may range from common to experienced, so the problems which can be resolved through a call differ based on the specific service provider. Usually, these issues are more basic and feature billing or first level technical issues as more difficult problems generally need a support ticket where both you and the sysadmins can follow what is going on with a particular situation. Nevertheless, being able to call your provider can save you lots of time and efforts for the numerous tiny problems which will eventually appear when you manage your web hosting account.
Phone Support in Shared Hosting
All our shared hosting plans feature phone support fourteen hours per day even on official holidays, so if you don't have an account yet, you can give us a call and learn more about our solutions or if we meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you're able to contact the phone number which is closer to you. If you're a current customer, we can help you promptly with all of the general and billing matters and with multiple tech matters in order to save you time and efforts - we acknowledge the fact that often it's much easier speak with a live person so as to get things done immediately. Of course, some situations simply cannot be managed on the phone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
When you need more info about the semi-dedicated servers that we supply, you can call any of the three support lines we have worldwide - in the United States, Great Britain and Australia. Thus, you'll be able to check ahead of time whether our services are suitable for your web sites. If you are already our client and you've got a semi-dedicated account, you will be able to reach us on the phone for 14 hours a day about any type of billing or basic issues. For strictly tech problems you will be able to use our ticketing system and get in touch with our technical support since someproblems simply require extra time to be solved, still we will assist you on the phone with countless minor technical issues as well, saving you efforts and time.